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FAQ

Frequently Asked Questions

What are the hours the experts are available? +

Our experts are available by phone or live chat 9:00 am to 9:00 pm EST Monday-Friday. Emails and voicemails received during off hours will be answered within one business day.

Can I gift Hey Money to a friend or family member? +

Yes! Just check the ‘this is a gift’ box in the purchase process and you’ll be able to input the email address of the receiver.

Where can I find your Privacy Policy & Terms of Service? +

Can I cancel my account? +

You can cancel at any time. Simply fill out our contact form to cancel your account at any time. We also offer a 30-day money-back guarantee if you are unhappy with the service and cancel within the first 30 days of use.

Can my spouse/partner have an account? If so, how? +

You and your partner can share a Hey Money account, in fact we encourage it! Sharing money is a difficult task and leaning on an expert is a great way to get on the same page.

How do I know it’s safe to share private information with a Hey Money expert? +

We take your privacy as seriously as we take our own. You will never be asked for any information like birth date or social security number within the app or in discussions with our experts. While sharing some sensitive financial information (like income, retirement account balance, etc.) will help your expert see a full picture of your financial life, you only have to share what you are comfortable and all information shared on calls is stored securely in Salesforce. To see Salesforce’s security promise, please visit here.

Will my membership be auto-renewed? +

Yes, all Hey Money subscriptions are auto-renewed after 12 months. To cancel your account or stop a renewal please contact us here.

What if I do not feel comfortable with my expert? +

Just like a therapist or personal trainer, you will want a good “fit” with your financial expert. If you do not have a good experience with your expert or you would like to try out a new expert, simply contact us here and we will reassign you!

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